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Shocking...

Story from nhs.uk

"Shocking..."

About: Hillingdon Hospital

Such a shocking place - this is my 2nd baby and it's just as bad as it was with my first - which is why I decided to have a home birth.both times - unfortunately both times have gone wrong. Dirty, struggling to get any information from anyone - just sat in a corner and forgotten about. When I leave here I will not be coming back to deliver my baby. I can't tell you how uncomfortable I have been here - discraceful that I pay my taxes and this is what I have to deal with. In my ward one toilet has no soap, one no running water and the third one doesn't flush properly!

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Responses

Response from Hillingdon Hospital 8 years ago
Hillingdon Hospital

Submitted on 25/09/2015 at 14:44
Published on nhs.uk on 26/09/2015 at 02:31

Thank you Hayley, for taking the time to post your comments. I can only apologise that you found the facilities in such a poor state. All toilet facilities on the wards are routinely cleaned twice a day, but obviously if there is a problem identified with them, this should be rectified with minimal delay.

I am extremely sorry that you were made to feel uncomfortable and felt that you had been ‘sat in a corner and forgotten about’. I should be very grateful if you would contact me and we could discuss this further, to enable me to improve the delivery of our service. I can be contacted via hospital switchboard 01895 238282 and bleeped as maternity matron

Sarah-Bell-Ryan - Matron

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