"999 Ambulance took over an hour"
About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance South Western Ambulance Service NHS Foundation Trust Emergency ambulance Exeter EX2 7HY
Posted by Eaten75 (as ),
I was pleased with the way in which my wife was treated by the paramedics / ambulance crew when they finally arrived, but am not happy about the length of time it took.
I called 999 as my wife was in a lot of pain in her abdomen. Half an hour later a nurse from the 999 service called and said they had dispatched an ambulance that arriver 70 minutes after my initial call.
The 999 service is for when there is an emergency, when a person who is suffering needs urgent care so I did not expect to be waiting over an hour for the ambulance to arrive. I asked the ambulance crew about the process so that I could have a better understanding, they showed me their papers from which it was clear they had received a call at an hour later than the time I had phoned the 99 service.
Why did it take so long for the call to be put through to the ambulance service?