About: Burnley General Hospital

I have been trying to get through to two medical secretaries in the respiratory medicine department to no avail for the last hour. Would it not be wise to introduce a call divert system if you are unable to answer your calls for such a lengthy period?

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Response from Burnley General Hospital

Many thanks for your feedback and we are sorry for the difficulties you have experienced.

We hope you have now been able to contact the relevant person, but if you need any further assistance please do not hesitate to contact me (Helen Ritchie) on 01254 734471 or email me at Helen.ritchie@elht.nhs.uk.

I would also like to reassure you that we have passed your comments onto the relevant department.

Many thanks

Helen Ritchie

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