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An Extremely Disturbing Experience and...

Story from nhs.uk

"An Extremely Disturbing Experience and..."

About: Heartlands Hospital

I chose Princess of Wales Women's Unit at Heartlands Hospital as this was the closest hospital near me.

I feel I was ill informed by midwives there and I was treated very inhumanely.

I was in terrible pain and I was ignored by midwives who thought that as I was a first time mum, I didn't know what I was talking about.

I rang the bell 3 times and I was not taken seriously. Due to this I could not receive the pain relief options that should have been made available to me. The midwives treated me very badly, leaving me stressed. Due to this I had to stay in hospital because I had a fast heartbeat, high blood pressure and high temperature.

I have very bad memories of the way I was treated. Terrible!

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 19/10/2015 at 14:57
Published on Care Opinion at 15:44

Dear Anonymous

thank you for providing your feedback about your experience at Princess of Wales Maternity Unit at Heartlands Hospital.

I am very sorry that you feel you were ill-informed and treated inhumanely.

I am concerned about this and would like the opportunity to discuss this with you further to obtain more information. This will enable me to identify you on our system and I can then ensure that your issues are looked into appropriately.

I can be contacted on 0121 424 0808 or by email: marie.helebert@heartofengland.nhs.uk

I look forward to hearing from you at your convenience.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Heartlands Hospital 8 years ago
Heartlands Hospital

Submitted on 21/10/2015 at 16:49
Published on nhs.uk on 23/10/2015 at 02:31

Dear Anonymous thank you for providing your feedback about your experience at Princess of Wales Maternity Unit at Heartlands Hospital.

I am very sorry that you feel you were ill-informed and treated inhumanely.

I am concerned about this and would like the opportunity to discuss this with you further to obtain more information. This will enable me to identify you on our system and I can then ensure that your issues are looked into appropriately.

I can be contacted on 0121 424 0808 or by email: marie.helebert@heartofengland.nhs.uk

I look forward to hearing from you at your convenience.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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