"Some staff professional and courteous. ..."
About: Manchester Royal Infirmary Manchester Royal Infirmary Manchester M13 9WL
What I liked
Some staff professional and courteous. Efforts made on pain managment. A really difficult job often done to high standards.
What could be improved
Mixed with patients with dementia the ward felt like a nursing home, no sleep, howling all night. Toilets often filthy and not checked. Broken toilet seat for 2 days - not what you need with crutches! Inconsistent approach to pain relief - depended on mood of nurse and whether they liked you. Understaffed and staff as a rule had my sympathy. No efforts made to make stay less unpleasent. Minimal day room facilites. Patients frequently ignored and requests forgotten - I was one of the luckier ones as I could get about but many bed bound patients left to try to sleep with main lights left on til 12 glaring away and no privacy.
So easy to do better - more social worker involvement. Regular treatment with ice packs. Standardise pain relief. Dim lights to allow some sleep. Reduce reliance of patients to look after each other. Get it clean - often stank of stale urine and nearly fell over on puddles throughout stay.