"A&E improvements"

About: Leicester Royal Infirmary

I was recently admitted to the A&E department and noticed a big change for the better.

I was never left alone

Each step I was told what they were doing.

They also kept calm at a time I was in excruciating pain and I wasn't the best in communicating and at times became a little rattled with them.

The only 2 things of negativity.was the doctor was clearly under stress. I hardly understood what they were saying as they popped in and out like a whirlwind.

The other one was I was given a bed pan as I was bursting waited a hour and then they didn't put it under me properly and I wet the whole bed and myself. They changed the bed but did not wash me I was soaked.

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Responses

Response from Leicester Royal Infirmary

Dear Reviewer,

Thank you for taking the time to provide us with feedback following your visit to Leicester Royal Infirmary. We are very happy to hear that you think the level of customer care is improving and this message will be passed on to the department. We continually strive to improve our service further and so your comments on the negative aspects of the care you received will be used to help the team learn and progress. If you would like us to look into it further please send us your details (name, NHS number etc.) to communications@uhl-tr.nhs.uk.

Kind regards,

Communications Team,

Leicester’s Hospitals

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