"Out of hours GP"

About: Cheltenham General Hospital

I called the 111 service and after taking note of my symptoms advised I should go to the out of hours GP. I was advised to arrive early (appointment was for 8.00pm). When I got there, the receptionist knew nothing about it and I was told I would just be issued pain killers and should see my GP on Monday. I wasn't aware the receptionist was qualified as they didn't even know what the problem actually was.

I had painkillers at home so we agreed it would be best if I went home. On the way back, I called 111 again to see why my details were not forwarded to Cheltenham General. After going through the symptoms again, they then advised me to go to A&E instead. I was given a mild painkiller but the pain was still, in my opinion extreme. They then sent me back to the after hours GP to which I waited for over 1.5 hours. Total time in Cheltenham General without seeing a doctor? 3 hours....might have been longer if I stayed. Arrived at 7.30pm, left at 10.35pm without seeing a doctor.

Tramadol and diazepam at home so double dose to ease pain tonight!

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Response from Cheltenham General Hospital

Hello there,

Sorry to hear about your experience at Cheltenham General Hospital - we will certainly pass your feedback on to the A&E team and to our colleagues at the Clinical Commissioning Group who provide the GP out of hours service at our hospital.

If you would like to discuss your concerns in more detail you can get in touch with our patient liaison (PALS) team on pals.gloucestershirehospitals@glos.nhs.uk or 0800 019 3282 (Free phone) who can take a few more details and look into the issues you've raised.

Many thanks for bringing this to our attention. Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

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