"Great service, with I assume limited staff!!!"

About: City Health Care Partnership CIC / Dental access centre

(as the patient),

I am an average patient, dont like going but go all the same. However on this particular visit the surgery door kept opening and nurses kept whispering to each other then they swapped over..... this happened twice in the same appointment. Made me feel very nervous...! Felt like something was going on and made me feel uncomfortable! With all the swapping of nurses, whispering and banging doors, I think I may look for somewhere else, jameson streets reputation is quickly declining!

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Responses

Response from Judy Lewis, City Health Care Partnership CIC We have made a change

We are really sorry you didn't have a positive experience at our practice. We would very much like to talk to you about what happened and to let you know the things put in place from today to ensure that this does not happen again. We like our patients to have a positive experience and your concerns have already been addressed.

The changes made are that any staff changeover is done at the end of an appointment and in case of anyone else entering the room, permission is asked for and explained to the patient. No member of staff should whisper and any necessary conversation should be mimimal and clearly explained at all times.

If you would like to contact me to put your mind at ease and to hear that we have listened please call me on 01482 336005 or e-mail me at judy.lewis1@nhs.net.

We sincerely hope that you will return to Jameson Street as a patient so you can see the changes yourself and give us the chance to give you a more positive experience

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