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End of life care for my dad at Queen Elizabeth University Ho...

Posted By happy relative 89

"End of life care for my dad at Queen Elizabeth University Hospital Glasgow"

About: Queen Elizabeth University Hospital Glasgow

(as a relative),

My dad received exceptional end of life care in ward 8A of the Arran unit in Queen Elizabeth University Hospital Glasgow. The ward sister Colette, consulatant Dr Mitchel and their team cared for my dad and allowed him a respectful, pain free, peaceful death.

We stayed in the hospital for 4 nights to be with my dad and at all times we felt cared for, listened to and welcome. We were never made to feel that we were in the way and the staff also looked after our well-being. This included offers of tea and toast in the mornings. Although the staff were busy we never felt that there wasn't enough time for our questions.

The ward atmosphere was calm and warm and when we had to return the day after dad passed we felt that we were returning to friends. The feeling of care will stay with us and the team will get a special mention at my dads's funeral service. Thank you again to ward 8A.

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 8 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 24/09/2015 at 11:11
Published on Care Opinion at 11:24

Dear happy relative 89

I am very sorry to hear of your dad passing away and I would like to pass on my condolences to you and your family. I know this must be a very difficult time for you and I would like to thank you for taking the time to post such touching and kind comments about the way in which our staff cared for your dad, you and your family and that the care you all received has been a great comfort.

I will pass on your kind words to the staff in ward 8A and I am sure they will be touched that you have taken the time to submit such a heartfelt thank you.

Best wishes

Lorna

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