"Very dissapointed with gade ward"

About: Watford General Hospital

My father was admitted to gade ward in March 2015 where he sadly passed away.. It was very under staffed and the some of the nurses that were on duty at this time had very little compassion which I personally found extremely sad. The end of life care was shocking and led to my father being left in a side room alone most of the time . I tried desperately to express that his behaviour was abnormal and I thought he was dying but this seemed to be dismissed and I felt very alone and totally unsupported.. After he passed away myself and sister came to see him, no-one on duty greeted us upon our arrival to the ward, no-one showed us to his room where he lay dead but most shocking of all was the state of his room ! His sheets were roughly thrown over his body, his urine bag was still hanging off his bed, rubbish and old cups from previous visitors and nurses rubbish littered the room. I hope the service and care that watford hospital provide will improve for pateints and their families in the future but for me the experience has left a lasting scar that will remain with me for life .

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Response from Watford General Hospital

We are sorry to learn that your experience of our hospital was not as expected.

If you would like us to investigate this matter further on your behalf, please contact our colleagues in the Complaints Department on 01923 217866.

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