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Excellent patient service

Story from nhs.uk

"Excellent patient service"

About: Queen Elizabeth Hospital Birmingham

I visited the hospital for several investigations and consultation under the care of a Consultant Cardiologist. I had a very positive experience, the department was extremely efficient and I never had long to wait inbetween investigations, in fact I tried to read a magazine and never got further than a paragraph before I was being called again.

All staff were polite, friendly and courteous, I was kept informed at all stages of my consultation and involved in all aspects of my management plan.

I felt at ease immediately and will not be at all anxious attending future appointments.

The team should be applauded for their care to patients.

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Responses

Response from Queen Elizabeth Hospital 8 years ago
Queen Elizabeth Hospital

Submitted on 23/09/2015 at 16:13
Published on nhs.uk on 24/09/2015 at 02:31

Dear Debbie,

Thank you for taking the time to provide feedback on your experience of the Cardiology Service at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you had such a positive experience and that you didn’t have to wait long in between the investigations (even though this meant that you didn’t get to read your magazine – we hope you have been able to read it fully now).

Your comments have been shared with the team who cared for you; they really value your feedback. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

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