"My Dad was first admitted to Rochdale ..."

About: Rochdale Infirmary

(as a relative),

What I liked

My Dad was first admitted to Rochdale Infirmary in June 2009 when he spent approximately a month on Marland Ward. I must admit that the care he received on this ward was fantastic and I have no complaints whatsoever.

What could be improved

Last weekend my Dad was admitted to MEU via A&E. My first concern was that the Consultant on A&E asked my Dad if he wanted to go home despite the fact that the nurse had been uanble to get a blood pressure reading from my Dad. (The paramedics - great people - had put my Dad on both oxygen and fluids in the ambulance because they had had the same problem.

He was, at my insistance admitted to the ward. I do not have any concerns about his care whilst on the ward, however I find the lack of care on his discharge appalling. He was allowed to go home with no care package in place and told that Age Concern would contact him in the next few days. Staff on the ward were more than aware that my Dad lived alone and was unable to get up the stairs to the toilet or bed. I raised my concerns with the Nurse and was basically told that this was my Dads own fault because he was not eating enough and therefore that was why he was lacking in enery.

So much for the caring profession,

Anything else?

My Dad now has another out patient appointment requested by his GP. This is also at Rochdale Infirmary. I am now struggling to get my Dad to attend - he thinks it is just a waste of time and that no one cares.

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Response from Rochdale Infirmary

We were sorry to hear of your father's distressing experience. We have forwarded your concerns to the Divisional Nurse Manager who asks that you contact PALS if you would like to discuss this further. They can be contacted on 01706 517354.

The Divisional Nurse Manager has already raised your concerns with the Unit Manager.

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