About: Royal Blackburn Hospital

The treatment I received was adequate. However, things could have been much different if family members had not noticed I had the wrong hospital wrist band on. By which time I had been in the department for a long period of time and according to the name band not only had my name changed but I also had aged almost 60 years!! Very worrying how simple mistakes are made!

Story from NHS Choices

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Response from Royal Blackburn Hospital

Many thanks for your feedback on your recent visit to the Emergency Department at Royal Blackburn Hospital and thank-you for taking the time to do so.

I am sorry for the difficulties you experienced whilst in the department and I will make sure your comments are passed on to the relevant team.

If you would like to talk to one of our Patient Experience team so we can discuss your experience, we would really value this so that we can try to improve things for every patient visiting our hospitals and services. You can either contact me (Helen Ritchie) on 01254 734471 or email me on Helen.ritchie@elht.nhs.uk .

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Many thanks again for commenting.

Helen Ritchie Senior Patient Experience Facilitator

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