"Clinical decision unit"

About: Queen Elizabeth Hospital (Birmingham)

Our recent experience of this unit is lack of communication amongst all members of staff on this unit to patients and relatives are a non entity when questions are asked about care they do not bother to answer all to busy to communicate in the aspect of care which if you are seriously ill is important to tell the patient what is happening and also the relatives who are extol kin . Patient left to fend for theirselves in total isolation .Drs who see patients no introduction to patient or relatives then walk off has if the patient does not matter and the relatives do not exist

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Responses

Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham.

We are very sorry to hear that some aspects of care fell below the standard of care we strive to provide. We need to understand more about what went wrong so we can take action to improve. If you are happy to discuss your concerns with us further please make contact via the Patient Advice and Liaison Service (PALS) who will be pleased to put you in touch with the relevant senior staff.

PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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