"Great care, not so good at joining the dots"

About: John Radcliffe Hospital

Attended A&E for a fractured wrist early on a Thurs morning. Was seen promptly, placed in a cast and discharged by lunchtime with no pain relief. A friend had some codeine left over which she gave to me.

Was surprised to wait 8 days for surgery (not serious enough I guess) Quite sore!

Surgery went well and was discharged the following day.

At the follow up appointment there were long delays in the trauma dept. Not helped by waiting a very long time unnecessarily for the cast room.

I'm back again and writing this from the waiting room, waited 2 hours to be called to the cast room and I don't have a cast at all this time...

Perhaps some kind of triage system when people arrive to assess whether they need to wait for a cast removal would help streamline things a bit!

Anyway, the wait has given me plenty of time to write this review at least - 2.5 hours so far...

And finally, obviously there is a massive parking issue. Long queues for parking and lots of staff cars parked on double red lines... Nothing new, it's been like that for ages. It just seems... Shoddy? Surely a multistorey car park is the answer?

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Responses

Response from John Radcliffe Hospital

Thank you for your comments regarding your recent experience at the John Radcliffe Hospital.

We are very sorry that your treatment was not at the high standard that we expect.

We would like the opportunity to investigate the issues you have raised and provide you with a response.

If you would like us to do this, please do not hesitate to contact the Complaints Team on 01865 227128 or at complaints@ouh.nhs.uk and we will be happy to discuss the complaint process with you.

Kind regards.

Complaints Team

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