"Visiting the Wells Road Centre"

About: Forensic mental health / Low secure services

(as a staff member),

The Wells Road Centre received the following feedback from visitors during April to June 2015 using the postcards in reception. 6 postcards were completed during this time.

“Everyone I’ve spoken to since my son was admitted has been so amazingly friendly helpful and reassuring, Steve in the Trent ward, Dr Taylor Consultant and most recently Ian. Nothing was too much trouble when I was questioning them and the considerate”

“The Receptionist is always friendly and helpful. Staff are always friendly and helpful, especially Karl on reception”

“Karl on reception was a gentleman and very hlpful”

“Welcoming, well run”

“Courtesy, helpfulness, politeness”

There were suggestions made to improve the service:

Please prevent staff/ visitors form parking in disabled spaces

Better drinks in the drinks machine, water machine in the visiting hall.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Gregg Murray, Deputy Modern Matron, The Wells Road Centre, Nottinghamshire Healthcare NHS Trust We have made a change

Thanks to all our visitors who completed Postcards between April and June. I am pleased to see that there is some very complimentary feedback about how staff have ensured that your experience of the service is a positive one.

It is encouraging for staff to be recognized for their commitment to patients, friends and relatives.

In terms of the Disabled parking issue security staff are now issuing people who park in these spaces with a notice to discourage them from parking in these spaces. They will also ask people to move if they spot someone parking in these areas.

Kitchen staff will also ensure that a choice of fresh orange and blackcurrant cordial is available as well as water. We also have the drinks machine which dispenses hot drinks.

Please let me know if you have any further suggestions.

Thanks

Gregg

  • {{helpful}} of {{total()}} people think this response is helpful