"It felt like I'd come home"

About: Ayrshire Hospice

(as a staff member posting for a patient/service user),

I was due to go into Crosshouse Hospital, and I was terrified and felt really ill on the day. I had got to the end of my tether with the pain.

My husband phoned the hospice and arrangements were made for me to come in on the same day. I was familiar with the hospice from attending Solas.

Although I was frightened to begin with, I soon calmed down after being put at ease by the young doctor who explained everything to me, and was very good at settling me down. It felt like I'd come home. Every single person here has been so good during my stay, they take time with me, praise me, and have given me confidence.

I've made a good friend in the person in the next bed, and for the first time in months I am pain free. It's great to know I can come back another time if I need to.

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Response from Susan Campbell, Ayrshire Hospice

Good Morning,

Thank you so much for taking the time to tell us about your experience of Ayrshire Hospice. We understand that coming into the Hospice for a period of time may cause apprehension however it is our hope that through visiting Solas that this prospect becomes less daunting. Our nurses and doctors appreciate that people may feel frightened therefore we hope to be able to alleviate this as soon as possible and I am pleased to hear the team were able to put you at ease.

I am delighted to hear we have been able to help manage your pain and that you found your stay so beneficial. I hope that should you need to come in for a a period of time again that ths will be much less daunting for you.

Best wishes

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