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Care Opinion

Balance Clinic

Story from nhs.uk

"Balance Clinic"

About: Heartlands Hospital

Visited the clinic again on15/09/2015. Staff were very friendly and professional and the clinic clean and cheerful. The guidance and support in overcoming my balance problems have been of such a high standard that I can once again lead a healthy life style playing sport ,countryside walking and holidays abroad. The guidance they gave made me follow closely to their plan and helped me realise recovery would only work if I committed myself fully to following their advice.

I would like thank the doctor and his staff at the Balance Clinic for their support in enabling to get my life back to great level.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 19/10/2015 at 09:45
Published on Care Opinion at 14:46

Dear Frank Cope

Thank you for your comments regarding your experience in the Balance Clinic at Heartlands Hospital. I am pleased to learn that you found the staff to be friendly and professional, and the environment was clean and cheerful.

Our staff work very hard to ensure a positive patient experience and will be so thrilled to know that their advice and treatment has been beneficial to you and helped to improve your quality of life.

I will ensure that all of the team in the Balance clinic are made aware of your comments and I do wish you well in your continued recovery.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Heartlands Hospital 8 years ago
Heartlands Hospital

Submitted on 21/10/2015 at 16:49
Published on nhs.uk on 23/10/2015 at 02:31

Dear Frank Cope

Thank you for your comments regarding your experience in the Balance Clinic at Heartlands Hospital. I am pleased to learn that you found the staff to be friendly and professional, and the environment was clean and cheerful.

Our staff work very hard to ensure a positive patient experience and will be so thrilled to know that their advice and treatment has been beneficial to you and helped to improve your quality of life.

I will ensure that all of the team in the Balance clinic are made aware of your comments and I do wish you well in your continued recovery.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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