"Appauling service and incomplete service!"

On my initial visit to the Dental Hospital I was seen by a dentist who explained to me about the treatment I would receive on my two front bottom teeth.

They told me that the operation would consist taking out the old route filings, cleaning and the routes being filled with new fillings.

When I arrived for my appointment on Thursday 10th September, another dentist explained that they would only be dressing them and I had to consult my dentist for the fillings. I told them that I had soft bone tissue and that my Dentist was not able to carry out this procedure.

Having spoken to my Dentist, they have advised me that they are unable to do this procedure, as it is complicated, I have soft bone tissue and the whole reason I was referred to the Dental Hospital was to be seen by a professional who could carry out this procedure..

As you can imagine I am appalled by the level of service I have received by this dentist.

I am now left with two bottom teeth, dressed but not filled and will probably be infected again.

After consulting another dentist , they too say the Dental hospital should have completed this work.

I am now in limbo and feel that the hospital should have me back to complete the work.

Story from NHS Choices

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Response from Birmingham Dental Hospital

Dear Amanda

I am sorry to read of your disappointing experience, and the confusion of receiving two different opinions about where your treatment should be completed.

Please contact me with your details so that I am able to look into the matter on your behalf.

I can be contacted via email alison.last@bhamcommunity.nhs.uk

Alternatively you may prefer to call the Customer Service Team on 0800 917 2855 who will take your details and pass the information to me.

I look forward to hearing from you.

Kind regards

Alison Last

Associate Director of Patient Experience

Birmingham Community Healthcare Trust

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