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Care Opinion

Maternity Unit

Story from nhs.uk

"Maternity Unit"

About: East Surrey Hospital

From start to finish, we had an amazing experience. All the staff involved made us feel valued and safe, from our clinic midwife, to the member of staff who did the delivery.

All of our birth plans were honored. We had a water birth.

We required aftercare for 24hrs due to strep B. Another member of staff came in every two hrs throughout the night and was very friendly and courteous.

We couldn't have asked for more.

Thank-you

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 8 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 17/09/2015 at 20:09
Published on Care Opinion on 18/09/2015 at 09:45

picture of Ian Mackenzie

Dear Alan,

Having a baby is such an emotional and extraordinary time that is really good to read that your partner and you felt so well cared for and supported during your recent "amazing experience".

I know the team will be very pleased to read your comments, particularly that you felt that your birth plans were honoured so well.

Kind regards

Ian

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Response from Lizzie Hamilton, Matron for antenatal services, Maternity, Surrey and Sussex Healthcare NHS Trust 8 years ago
Lizzie Hamilton
Matron for antenatal services, Maternity,
Surrey and Sussex Healthcare NHS Trust

Submitted on 18/09/2015 at 09:50
Published on Care Opinion at 11:14

Congratulations on the birth of your baby, and it's so lovley to hear that you had the waterbirth you hoped for. I will pass on your kind words to the team.

BW

Lizzie

Consultant Midwife

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Response from Adaline Smith, Head of Midwifery, Maternity, Surrey and Sussex Healthcare NHS Trust 8 years ago
Adaline Smith
Head of Midwifery, Maternity,
Surrey and Sussex Healthcare NHS Trust

Submitted on 18/09/2015 at 15:39
Published on Care Opinion at 15:51

picture of Adaline Smith

Dear Alan,

Congratulations on the Birth of your baby.

I am really pleased to hear you describe your experience as "amazing" as this is what we as a Team strive for hoping that the memories of the bitrth of your baby is the best it can be.

Kind Regards

Adaline Smith

Maternity Matron

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