"Arthroscopic Synovectomy of wrist"

About: Leeds General Infirmary

Injured my wrist a year ago at work and have suffered with pain since. Had a rather disappointing time at SJH having being called back 3 times. The first time I went I was discharged stating that I had to keep moving it. The second time I had an X-ray and was told nothing was wrong, I was then called to say they missed a fracture on my X-ray and placed in a splint and referred to fracture clinic, Clarendon Wing LGI. The consultants and nurses in there were efficient and helpful, however; I was discharged without knowing despite being referred for surgery and left in a split cast for 4month. After persueing via phone calls I was finally referred to Ward L46, Clarendon Wing.

The service I received was absolutely outstanding! No faults at all! I was made to feel very welcome from the start. Reception staff were very helpful and my consultant was brilliant, spoke through all my options with me and was sent for numerous tests, scans and steroid injections. In the end none of the attempts worked and I was referred for day surgery in which I received on the 10th September 2015, same ward, L46. I was so scared, having never undergone any kind of surgery and with a fear of needles, it is safe to say I was incredibly scared! The nurses were brilliant during my initial consultation and assessment prior to being lead through for surgery. My dignity of dressing and undressing into a gown was achieved to the highest standards! The anaesthetist room was next, my biggest fear and I was greeted and looked after by this wonderful nurse who looked after me throughout! Made me feel incredibly comfortable, at ease and safe. This nurse spoke to me and kept me occupied when I had an effect from the anaesthetic and immediately met me after surgery and continued the care.

During surgery all the staff were brilliant!! Made me feel so comfortable and were constantly asking me if I was ok, whilst also explaining exactly what was happening whilst also allowing me to watch the camera which I must say, was very interesting to see! I was cleaned of iodine and strapped up and supported out of theatre, place in a sling and brought a cup of tea and some toast whilst being effectively monitored and being provided appropriate information and guidance following my leave.

Due to my anaesthetic block, I couldn't move my arm at all and required dressing haha. The nurse once again took me into a room and kept my dignity and made me feel extremely comfortable and assured.

A huge thank you to all the staff working on ward L46, D floor Clarendon wing LGI on the 10/09/15 for making me feel incredibly welcome and for really looking after me! Special credit to the nurse whom which I wish I could remember the name of, my consultant and my surgeon as well as the rest of the staff in the theatre room and anaesthetic room!

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Response from Shannon Dunford, PALS Officer, Patient Experience, PALS, Leeds Teaching Hospitals

Dear Sarah Lou

Thank you so much for taking the time to write to us.

I am delighted to know that the care and commitment you received from all the staff on Ward 46 met all your expectations. It is wonderful to read that you had such a positive experience whilst in our care and that you were treated by all staff members from reception to theatres in a kind and caring manner.

I have passed your kind words onto the relevant management teams so that they can pass them on to the appropriate staff.

I was sorry to read of the problems you encountered with the service at St James's Hospital. If you wish to discuss this further please so not hesitate to contact The Patient Experince Team on 0113 2066261.

With kind regards


Senior Nurse

Patient Experience

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Response from Leeds General Infirmary

Dear SarahLou

Thank you for taking the time to provide us with your feedback regarding your care at Leeds Teaching Hospitals. I am sorry to read that you were not initially referred to the fracture clinic as you should have been, but very pleased that your experience after that was so good, and that staff made you feel so comfortable, safe and welcome. I am happy to pass your kind words on to the staff who work in these areas so that they can share in your positive feedback.

Warm regards


Senior Nurse

Patient Experience Team

Leeds Teaching Hospitals Trust

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