"elderly mother"

About: St Richard's Hospital

My 90 year old mother spent the day in A and E at St. Richard's on 15th September 2015. I spent the afternoon with her there. I was very impressed by the care the staff took of my mother. I was worried that they might not bother too much with a very elderly person but she had tests, x-rays, discussions with me about her physical and mental state, and was treated with kindness and dignity despite her confusion.

I decided to take her back to the care home after I was told that hospital transport might take up to 6 hours to arrange. The staff were thoughtful and gave me protective pads for the car seat as Mum had been incontinent. This was the only real problem, Mum was weak and exhausted and in pain, it was rush hour, she was in a nightie, and needed more attention than I could give her as I was driving. I took the decision because otherwise she might have had to wait until after 10pm to get back but it was a bit of a nightmare.

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Responses

Response from St Richard's Hospital

Thank you very much for your lovely comments.

It is very important to treat all of our patients with the care, kindess and dignity that you describe, regardless of age, and we are very pleased that you felt your mother was well looked after.

The co-ordination of hospital transport can inevitably take some time and your decision to drive her yourself was a considerate one, which was ultimately quite difficult.

Thank you so much for taking the time to feed back your thoughts.

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