"Use any hospital but this one.. Its absolutely..."

About: Charing Cross Hospital

The service and procedures in this hospital are absolutely rubbish!

I had a referral to them from my dentist for a wisdom tooth removal and have had the worse experience with them. After my first visit to the hospital (my consultation) I was told I would receive a letter in the post with the date of the surgery and I never did. I then called the hospital and the people on the phone apparently cant do anything and don't know who can. I have been told to just wait for the letter even though it has been a whole month. I also had this same experience when receiving a letter for my original consultation.

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Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is very concerned about your experience with the Oral surgery department at Charing Cross hospital.

Please accept our apologies for the delay receiving correspondence about your appointment and surgery.

Your comments have been passed to senior manager at the Trust and we would encourage you to contact Patient Advice and Liaison Service (PALS) by emailing pals@imperial.nhs.uk so we have the opportunity to discuss this matter further.

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