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Hospital feedback

Story from nhs.uk

"Hospital feedback"

About: Queen Elizabeth Hospital Birmingham

Generally the nursing staff were very good but there are one or two who seem to think they know it all but haven't an ounce of compassion in them!

The hospital is very badly designed for the small amount of staff. Circular wards, huh!

I guess the Americans have won again!

Parking? Well you haven't a clue!

Totally dissatisfied with the the bloody place!

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Responses

Response from Queen Elizabeth Hospital Birmingham 8 years ago
Queen Elizabeth Hospital Birmingham

Submitted on 23/09/2015 at 15:55
Published on nhs.uk on 24/09/2015 at 02:31

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham. We are very sorry that although you found most of our nurses to be very good there were one or two that did not seem compassionate. We expect all staff to provide compassionate care so we are very disappointed that this has not been your experience. We note your comments regarding the hospital design and the car parking, these have been passed to the relevant member of staff.

We are keen to discuss your concerns further so that we can make improvements to the care we provide, if you would like to do this please make contact via the Patient Advice and Liaison Service (PALS) who will put you in touch with the relevant staff to discuss them further.

PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham

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