"As I live in Wigan I wasn't ..."

About: North Manchester General Hospital

(as the patient),

What I liked

As I live in Wigan I wasn't very happy to have to go to North Manchester, but I had to due to my health complaint (the rather uncommon Acetabular Retroversion) but I was very pleased by the way some of the staff treated me. The hospital is nice and clean, and the nice staff were lovley and understanding about my problem. Physiotherapy staff are excellent.

What could be improved

The doctor I saw in outpatients. They were rude and not helpful. When telling me about the serious risks with the operation I was facing, they were very abrupt and yelled at my mother saying to her "would you like your 16year old daughter to die?" I felt very vunerable and not confident in the doctors care. The parking is also awful. I wasn't trusted in the CT scan deparment and told I "wasnt aware what it takes to get pregnant" eventually the radiologist believed me.

Anything else?

Overall I have been fairly pleased with the care I have recieved apart from the two people I have had a run in with. Considering I have to come all the way from Wigan, it's not a bad place for care at all.

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Response from North Manchester General Hospital

Thank you for taking the time to comment on the care that you received and we are sorry that your experience was not as positive as it could have been. We have passed your comments to the Divisional Directors to share with the staff in the departments. However, there is only limited information provided which makes further investigation difficult. If you would like to provide any further information, please contact the PALS team on 0161 720 2707.