"The staff looked after me exceptionally well"

About: Forth Valley Royal Hospital

(as the patient),

I fell down two steps on my stair at home and was admitted to your hospital. I had two breaks in my ankle and was put into ward B23.

I would like to report that all aspects of your service was excellent. The staff in orthopaedics looked after me exceptionally well. This went from the cleaners, caterers and all nursing staff. They could not do enough for me even though they were very very busy.

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Responses

Response from Pauline Marland, Person Centred Patient Experience Coordinator, Department of Nursing, NHS Forth Valley

Dear Doune Pensioner

Thank you so much for taking the time to leave such lovely feedback.

I have shared your posting with the staff on Ward B23, who would like to pass on their thanks, it really does make a difference to the staff when they receive such lovely feedback.

I hope that you continue to make a good recovery.

Kindest regards

Pauline Marland

Person Centred Patient Experience Coordinator

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