"Wonderful hospital, Wonderful staff"

About: Victoria Infirmary (Northwich)

I have to come here regularly for blood tests, outpatient appointments, endoscopy dept. & X-ray dept. I even had to visit the MIU last year after a fall on a weekend. I have always been treated with the utmost respect by everyone concerned & always seen as quickly as possible. I can't praise the staff enough here from the receptionists through to every member of staff in every dept I have mentioned. They always smile & are ready to answer any questions & give assistance always with a smile which is much appreciated by me. They are all very professional but with the human touch too. The wrvs staff make a lovely tea & coffee too - what a great service they give voluntarily! I also have to visit Leighton too & feel the same about their service.

People are very quick to complain I find but not to praise.

Please keep it up you are all a credit to the NHS.

Thank you so much

Story from NHS Choices

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Response from Victoria Infirmary (Northwich)

Thank you for your comments on NHS Choices. Our staff really appreciate the feedback and it is good that so many of our departments and across sites are providing care in such a positive way. I am sure our volunteers will also welcome such positive feedback; we really appreciate the support they give to our Trust and in turn the support they provide to our patents and staff. I will ensure that each area is informed of your comments. Best Wishes Sue Hamman, Divisional Professional Lead, Diagnostic & Clinical Support Services

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