"Canceled surgery twice"

I went in to the QE last week and today for a scheduled operation which I had waited for since receiving results in April ( and being ill since February 14). After waiting for close to 5 hrs on both occasions in the admissions ward for my operation and having had all the preliminary post operative assessments and procedures with nurses and anaesthetist, On both occasion I was finally told at 5 o'clock after being nil by mouth for 11 hours that my operation was to be cancelled and given no further date or explanation as to what happens next.

At this point in time, I still do not have any idea when my operation will be rescheduled

I found the secretary(for my consulatnt) to of been unhelpful when I phoned last week, which adds to the cummulative affect i.e upset/dissatisfied and not sure how successful it will be phoning again tomorrow.

I am now in limbo with arrangements for work and childcare and have caused unnecessary inconvenience to a wide range of family friends and colleagues.

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Responses

Response from Queen Elizabeth Hospital Birmingham

Dear Sarah,

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham. We are very sorry that your operation has been cancelled on two occasions as we understand the distress and inconvenience this causes our patients and their families. Whilst we try very hard to avoid cancelling patients at the last minute, sometimes it is unavoidable, however this should have been discussed with you fully both times and a plan agreed with you regarding what would happen next.

As you provided your name with your feedback we have been able to establish that a member of staff has now contacted you and a satisfactory plan has been agreed. We hope that your surgery goes well and you are back home soon to continue your recovery.

If you have any other concerns at any point please make contact via the Patient Advice and Liaison Service (PALS) who will be pleased to put you in touch with the relevant staff to discuss them further.

PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.