"My appointment date was not sent out"

I started attending a clinic at Hairmyers in 2014 and was happy with the service I received.

I had an appointment in August 2015 and I checked a few days before. I was told that the doctor had left and they were having difficulty finding a replacement. I asked if I could be transferred to Wishaw General but was told only the doctors replacement could transfer me.

I contacted Hairmyers to check progress and was told I had been transferred to Wishaw General.

I then contacted Wishaw General to be told I had missed an appointment in September 2015 at the doctors clinic. As I had not received a letter or a telephone reminder I explained this and was told they would contact me but as I was not an urgent case it may take some time for a new appointment to be made.

I then received a copy of a letter sent to my GP stating that I failed to keep an appointment and had to be re-referred.

I am not happy with this level of service and can only presume that the person I spoke to either did not believe me or failed to pass on the information and NHSL policy took over.

I have no idea how long I am going to have to wait for a consultation but as I am not an urgent case I can wait but wonder what would have happened with someone with a serious problem.