"Friendly and efficient Paramedic who had not even started his shift yet."

About: Scottish Ambulance Service / Emergency Ambulance Wishaw General Hospital / Emergency department

(as the patient),

On 22 August at approx 0730, I was unfortunate to have a smash in my car on the M74.

Luckily a kind person stopped to help and it turned out to be a Paramedic who was on his way to work. His name was Derek and I think he said he usually works in Cumbernauld, but was working around Wishaw on this occasion.

He was so comforting and could see I was in pain from what was suspected to be a broken ankle. He kept me distracted and we had a laugh until the ambulance arrived.

It is always expected for medical professionals to stop and assist when they see an incident like that, but he went above his call of duty and took photos of the incident as I was unable to. All while ensuring I was warm enough, comfortable and safe at the side of the road. I was lucky that he happened to be there at the right time.

The amulance crew who arrived were equally as friendly and I have to say my first experience in the back of an ambulance was a good one despite the circumstances! The staff at Wishaw A&E were efficient and chatty, and I was discharged later that morning after a lesson on how to use crutches.

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Response from Andy Pender, Senior Nurse, Emergency Medicine, Wishaw General Hospital

picture of Andy Pender

Dear Clairebear204,

I'm sorry to hear of your recent road traffic accident resulting in you having to attend the Emergency Department.

I was pleased to read positive comments about Derek one of the Scottish Ambulance Service Paramedics and the support and reassurance that he provided while waiting for an ambulance. I will pass this to the Scottish Ambulance Service to see if this can be passed to him and also his colleagues that attended the accident and cared for you at the scene.

I will ensure the staff in the Emergency Department are informed that you found the care efficient and were chatty.

I hope you are making good progress and managing with the crutches.

Best Wishes


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Response from Martin Esposito, Patient Experience Manager, Corporate Affairs and Engagement Department, Scottish Ambulance Service

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Dear clairebear204

I was sorry to hear about your accident but so pleased to read your kind comments about everyone who cared for you, especially our off duty Paramedic.

Whilst attending road traffic accidents is routine for the ambulance service, they are often a one off, extremely frightening experience for the person or people involved. It was great to read that our Paramedic was able to keep you safe, comfortable and reassured until the ambulance arrived.

I will pass your comments onto the management team in the Cumbernauld area so that they can pass on your thanks to the Paramedic and ambulance crew who attended you on that day.

I hope you are recovering well and thank you for sharing your experience.

Take care


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