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really satisfied with the care I was given

Posted By Walks973

"really satisfied with the care I was given"

About: Crosshouse Hospital / Radiotherapy

(as the patient),

I was really satisfied with the care I was given in ward 4B. Nursing staff were attentive and the food was well prepared and a good variety to choose from. I must mention Miss Elgammals secretary, Angela, as she listened to my needs. Due to a medical condition it was important I got a single room and she pulled out all the stops to ensure I was allocated one. Cant praise her high enough. She also phoned to ask if I had been given my oncology appointment. All in all my stay at Crosshouse was very pleasant

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 15/09/2015 at 13:30
Published on Care Opinion at 15:55

picture of Eunice Goodwin

Dear Walks973,

I am delighted that you had such a good experience from start to finish. I have already passed this to a several people to share with the team. I know it is great to get lovely feedback so I have made sure Angela got this directly too. Thank you for taking the time to let us know about your care.

I hope you are well recovered now,

Best wishes,

Eunice

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