"Post natal care terrible"

About: Darlington Memorial Hospital

Staff on labour and delivery were fantastic and couldn't be faulted. However once moved the post natal things were very different. There was clearly politics between the two wards, but patients do not need to be involved in this. 10 months later and I'm still upset my how I was treated, especially by one midwife. I have never been made to feel so small and pathetic. I had a planned section as my first baby died the two years ago, a section was decided by my consultant and myself. The midwife who took over my care spoke about me as if I was an inconvenience whilst the midwife from L&D handed me over. Demanded to know why I had a choice about method of delivery, I was crying at this point at having to explain myself to this so called caring nurse! Even though it was clearly documented in my notes and had already been discussed with the handover midwife. And despite me being in tears they did not even bat an eyelid as to who I was upset or ask what was wrong. Due to personal reasons I chose to bottle feed, again was made to feel useless for this. Help was given to the other two ladies in the ward with feeding, changing and care of baby and was totally ignored, the other two ladies has given birth PV and were up and moving about, but both were breastfeeding. My baby is now nearly 10 month old and I have tried to put it behind us, but can still see the disapproving look from the midwife from the end of the bed. I did not dare ask for paracetamol so suffered in pain until the next shift came on, as I was that intimidated by them.

They may have been having a bad day, sbd annoyed with labour ward however I feel my whole experience is a bad one due to this, should I be fortunate enough to have another baby in the future I will not be attending DMH for fear of the same treatment.

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Responses

Response from Darlington Memorial Hospital

Thank you for providing feedback on your admission to Darlington Memorial Hospital and in particular the post-natal ward.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to both the Matron and Head of Service.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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