"The hospital was clean and some ..."

About: Stepping Hill Hospital

(as a relative),

What I liked

The hospital was clean and some staff members were absolutely brilliant and v helpfull.

What could be improved

There appeared to be a lack of communication between staff especially at change over (shift change) periods.

I overheard staff on numerous occasions complaining about other staff members.

On a few occasions staff were unhelpful by replying to simple requests with: sorry its not my job or I dont normally work on this floor

Story from NHS Choices

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