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communication

Story from nhs.uk

"communication"

About: Central Middlesex Hospital

I always thought that effective communication with patients is a professional code of conduct: phone calls are not answered; when answered the task is always passed back to me to write in the request. There is no response to the letter. How do you expect me to make a decision regarding a treatment if there is no help with answering my queries. Treatment is an ongoing process and is not only dealt with on the appointment days. Please make some time to respond to patients' queries either by phone, email or by letter. Thanks

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Responses

Response from Central Middlesex Hospital 8 years ago
Central Middlesex Hospital

Submitted on 17/09/2015 at 17:27
Published on nhs.uk on 18/09/2015 at 02:30

Thank you for your feedback about the Rheumatology service at Central Middlesex Hospital.

I was very sorry to learn of the communication difficulties you have experienced with the team following your phone calls and letters to the service.

I am sure the management team would welcome the opportunity to address this with you.

Should you wish to speak to someone about this then please contact the Patient Relations team at LNWH-tr.patientrelations@nhs.net who will ensure that a relevant member of staff contacts you.

Kind regards

Patient Relations Team

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