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never send out appointments and never answer...

Story from nhs.uk

"never send out appointments and never answer..."

About: Royal Liverpool University Dental Hospital

Always going on about people not turning up for appointments, that's because they never send them out, and when you ring up you

Just get an answer machine, leave a message and they don't get back, arrrgh!!!...your system needs looking into, you're at fault, not your patients.

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Responses

Response from Royal Liverpool University Dental Hospital 8 years ago
Royal Liverpool University Dental Hospital

Submitted on 16/09/2015 at 11:40
Published on nhs.uk on 17/09/2015 at 02:32

Thank you for your comments. We are sorry to hear about this and would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Patient Advice and Liaison Service (PALS), they will be able to help. You can contact them by phoning 0151706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.

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