"I will always be grateful to the staff"

About: Medway Maritime Hospital / Accident and emergency Medway Maritime Hospital / General surgery Medway Maritime Hospital / Respiratory medicine St Bartholomew's Hospital / General medicine

(as the patient),

I was admitted to Medway Hospital into intensive care in February 2015. I had been advised by my Doctor to go to A&E as I was having some difficulty breathing. After the initial review in A&E I was examined by several Doctors and it was determined that I had a collapsed left lung, pneumonia and ketosis from my diabetes condition.

As there was not a bed available in Intensive Care when I was first admitted I was kept in A&E for around 12 hours but during that time I was under constant care from the Doctors and Nurses in A&E and kept informed of what was happening.

I was then transferred from A&E into an intensive care bed where I received treatment for my condition.

As this was my first experience of a hospital – it was very scary – I had fortunately never been ill before and the Doctors and Nurses kept me advised of my progress during the first few days in ICU.

I was then transferred to a High Dependency Unit where I was cared for by an excellent team of Doctors and Nurses and received visits from several different Consultants.

My condition was such that I needed to remain in High Dependency for a number of weeks until my medical conditions had improved sufficiently for me to be transferred into a normal ward. Again my experience of the care received could not be praised highly enough.

Eventually after 10 weeks I was transferred to St Barts for physiotherapy care for 2 weeks before being discharged in May 2015.

I would like to thank all of the medical staff who cared for me during my long stay in hospital – their care and support during a very traumatic time made my stay in hospital bearable. The sense of humour of the staff kept spirits high during a difficult time for me and my family. I would also like to thank all of the support staff – from cleaners to the catering staff – who were always cheerful and helpful.

I will always be grateful to the staff at Medway Hospital – who not only saved my life but gave me such great care and support during my illness – I cannot praise them highly enough. They do a very difficult job with professionalism and respect for the patients and we do not always thank them as much as we should for the great work they do.

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Responses

Response from Medway NHS Foundation Trust

Thank you for your very personal account of events.

We can see from the comments that all staff from across the NHS have played an important part in your road to recovery. We will ensure your inspiring feedback is passed to the staff so they can continue to provide great care.

We wish you good health.

The Patient Experience Team

01634 825004

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Update posted by Eileen2857 (the patient)

Many thanks - I am hoping to make a visit to the Intensive Care/High Dependency Units with Catherine (Consultant Nurse Critical Care ) at some stage - to say 'thank you' personally to the staff.