"AMU Shocking state of poor hygiene"
About: Manchester Royal Infirmary Manchester Royal Infirmary Manchester M13 9WL
Posted by Anonymous
My mum was admitted to AMU Room 1.
She is a cancer patient and has contracted a sever bowel infection.
Since being in the room for a few days her room was not cleaned.
Cancer patients immune system is extremely low so hygiene is of extreme importance.
More shocking and disturbing than this is that due to her bowel infection she has an upset stomach and has had a few accidents.
She buzzed for help at 5.20am and no-one came to see her till after 6.00am.
A side effect of cancer is numbness of hands and feet.
When a member of staff eventually presented they stood in the room and left her to clean herself up.
Numbness in feet can impact balance and my mum balance is impaired. My mums room is freezing and staff have actually stated this.
Again a side effect of cancer is feeling the cold more.
Lastly, my sister checked if my mum could have tap water.
Staff stated she could.
When my mum was eventually moved to another ward my sister checked if she could have tap water.
Staff in the new ward stated 'Oh no, fresh tap water from the kitchen'.
So to recap, whoever left my mum in her own faeces, in a cold room to clean herself up should be ashamed of themselves.
My mum is distraught.
She stated that it was like a prison and she can't get her poor care out of her head.
Cancer is emotionally and physical draining for all parties involved not just the patient; so to see our mum being treated in this manner is extremely upsetting and disturbing.
The ownly positive to come out of this experience is that she has now been moved to another ward where she has been treated in a better manner.
We have been informed that the staff in question at AMU is agency staff.
I know that generally doctors and nurses do a fantastic job but whoever cared for my mum should be disciplined or fired.
I feel this strongly about this as the member of staff concerned has clearly got no common sense.
To see someone struggle to clean themselves up and watch is not something a training session can rectify, its about compassion and not watching someone struggle.
I intend to take my complaint further to the General Medical Council.
If it was not for my mums dignity and self respect I would also have taken this complaint to the Manchester evening News.
I sincerely hope that action is taken over this poor standard of care and no other families have to endure this traumatic experience.