"Minor injuries Nurse"

About: Kent & Canterbury Hospital

Unfortunately for both me and my six months old son we had to visit the minor injuries unit after a chain of circumstances that led to my decision to take him there as I couldn't get help ( Newton Place Surgery is closed Saturdays) where I live and baby's temperature was not going down . Receptionist was nice and helpful . What an unpleasant surprise the nurse was when me and distressed baby had to face their arrogant , patronising, bullying behaviour . Not only were they trying to 'make ' me listen to their lecture before ( and I stress on the word before) actually doing the observations on baby but there were comments of a very upsetting nature made in an exceptionally cold and unpleasant manner ( why did you choose to bring him here ) . I was interrupted every time I tried to speak and forced to listen to a monotonous repeating of 'you are not listening to me' and ' you are not understanding '. No, clearly I did not want to listen to anything and I did try to say so when my words were use to make jokes like ' oh you are choosing what to understand'. In the situation I was needing help worried about my child I did not have to put up with anybody's rude unkind attitude especially coming from a nurse that you expect to be helping .

I feel extremely let down and will not stop here in my effort to prevent things like this from happening to anybody again .

The nurse should be disciplined for what they did and the way they made me feel I will fight for that .

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Responses

Response from Kent & Canterbury Hospital

I am really sorry to hear that the nurse was not helpful and that you felt she was lecturing you.

We need to look into this so please would you contact PALS (Patient Advice and Liaison Service) on 01227 783145 or 01227864314 or by email on ekh-tr.PALS@NHS.net.

Alternatively you can complete a complaint form accessed through our website www.ekhuft.nhs.net

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