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Couldn't care less about patients

Story from nhs.uk

"Couldn't care less about patients"

About: Friarage Hospital Site

Doctor who seen me gave me the impression they weren't interested at all and couldn't be bothered, left me sat in the room for 5 mins then said you can leave you know. No Information given about my injury what I need to do, wouldn't tell me when asked just told me to ask the gp but they won't do anything either they said. No idea what I need to do to recover no help at all waste of 2 hours.

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Responses

Response from Friarage Hospital Site 8 years ago
Friarage Hospital Site

Submitted on 16/09/2015 at 14:19
Published on nhs.uk on 17/09/2015 at 02:32

Good afternoon

Thank you for your comments regarding your experience during your visit to the Accident & Emergency Department at the Friarage Hospital, Northallerton.

I am sorry you have cause to complain and we would of course like to investigate and provide you with some feedback.

I should be grateful if you would contact the Patient Advice & Liaison Service on 01642 854807, where a member of staff will be able to discuss your concerns with you further.

Alternatively, if you would like to provide me with your contact telephone number, we could give you a call at a time that is convenient for you.

Yours sincerely

Miss Barbara Bellamy

IG & Patient Safety Advisor

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