"nothing, sorry emu nursing staff ..."

About: Warrington Hospital

(as a relative),

What I liked

nothing, sorry emu nursing staff were good

What could be improved

quality of care, continuity of care, staff briefing each other when handing over, availability of staff to answer questions, a little bit of humanity when dealing with vunerable patients. not leaving elderly patients sat up in chairs all night, emergency call buttons out of reach on walls behind beds

Anything else?

appalled at the level of care at this hospital, no one wants to answer questions, staff from one day to the next are not aware of what the current position with the patient is. But then even when the consultant leaves message to call them, the secretary takes your call and no appt is ever made, despite chasing it up. patients and visitors are inconvenient at this hospital. They wanted my nan who is almost 98 to drink from a sealed cup, which she hates and wont use, when i asked for a glass was told she has cup, but she has been using a glass for 96 years, they said take the lid off the beaker, which has a rim on it and she had a sore mouth. eventually got the glass but not without comments on how they are the same, what was the problem? why on earth she couldnt have a glass without an argument i dont know.. because she is elderly and its easier to give her a tumbler even if she isnt drinking anything because she wont use it, it seems it does not matter if you are old. nothing seems to be written down or they dont read the file, water test taken on sat, asked every day for results, by thursday following got told they knew nothing about any water test? just one example of either info not written down or staff member not reading info?

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Response from Warrington Hospital

Thank you for your comments. We have passed your comments about use of cups and glasses to our matron as feedback for the area. We aim to provide an excellent level of care to all of our patients and I am sorry your experience did not seem to come up to the standards that we expect in this case.

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