"Cleanliness and treatment of cancer patient..."

About: Manchester Royal Infirmary

I left a review regarding two days ago regarding the treatment of my mum whose dignity was not respected. The ward in question was AMU room 1. Following on from this she had to move to free up the room for someone in A&E which is understandable. However, my complaint is asking her to pack all her belongings and take down to the her ward. A side affect of cancer is numbness in handa and feet which she has informed the hospital about. How can she carry her own belongings when she has been admitted with a severe bowel infection?

Secondly, my sister checked with staff to see if my mum could have tap water from her room. Staff said yes. When mum was in new ward my sister asked again but this time staff said oh no, fresh water from the kitchen. When my mum was admitted to the new ward her notes were not forwarded on so staff did not know what medication she was on, what medication she had. It's extremely disappointing and heartbreaking to see the manner my mum has been treated. All patients deserve and have a right to quality care.

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Response from Central Manchester University Hospitals NHS Foundation Trust

Please accept our apologies that you had continued concerns regarding the care your mother was received during her stay Manchester Royal Infirmary. We hope you found our response to your first comment helpful and that it provided you with assurances that we took the issues you raised seriously.

It is our expectation that our staff help and support our patients as appropriate for their needs. It is clear that this did not happen in your mother’s case and for this we are sincerely sorry as this is not the patient experience we wish any of our patients to have. To ensure learning is taken we have shared your comments with the teams involved to highlight the concerns that you raised and the stress this caused to both your mother and yourself at what must have been an already stressful time.

It is difficult for us to respond to specific experiences you raise in order for us to identify the staff involved, therefore if you would like to discuss this with us in more detail, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk