"discharge"

About: Queen Elizabeth Hospital (Greater London)

I cannot fault the treatment I received for the 6 days I was an inpatient.

However it took over 3 hours to get my discharge papers and medicine although the staff where aware that I was booked for a CT scan. It was a absolute fiasco and only by intervention of a senior member of the nursing staff was the problem resolved.

I was very late for my scan but they fitted me in.

No porters or wheelchairs where available to take me to xray. If this had been a private business they would have been out for total inability to deal with a minor problem.

I was on the point of discharging myself and going elsewhere for my scan. Nobody needs this aggro when not feeling very well.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Queen Elizabeth Hospital

Thank you for your feedback. I can only apologise for the experience you had. We take all feedback seriously and as a reflection of our practice. I will share your comments with my team to help improve the quality of service we deliver in the future.

  • {{helpful}} of {{total()}} people think this response is helpful