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Blood Tests

Posted By EXTREMELY LET DOWN

"Blood Tests"

About: Heartlands Hospital

(as the patient),

I was given a form for a blood test by my GP on which it states that the department is open to 16. 30 Monday to Friday. I arrived at 16. 20 on a Friday to find a home made sign hanging up outside saying they closed at 16. 20. Staff inside asked if was a GP form as they were only doing ward blood tests. They were not busy and informed me I would have to go back on Monday. What a poor service. I think they are uncaring, inflexible staff. I tried to get there within the hours advertised to find this shoddy level of service. Most disappointed

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 16/10/2015 at 17:20
Published on Care Opinion on 17/10/2015 at 17:33

Dear Extremely Let Down

Thank you for your post regarding your recent experience at the Phlebotomy Service at Heartlands Hospital.

I am sorry that you feel let down and were unable to get your blood taken. I can appreciate how frustrated you were. I would like to look into this matter and would appreciate if you could contact me at your convenience so that I may obtain some more information from you? Your feedback is extremely important to us.

I can be contacted on 0121 424 0808 or by email: marie.helebert@heartofengland.nhs.uk.

I look forward to hearing from you.

Yours sincerely

Marie Helebert

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