"Refused Emergency prescription for HIV medication"

About: The Newcastle Upon Tyne Hospitals NHS Foundation Trust

(as the patient),

Today (Friday) I called up New Croft Centre as I have now run out of HIV Medication (Truvada, Prezista and Norvir - I peel off the labels- they're red, blue and white anyway! So, today I realise that I don't have any more pills and called Newcroft, Spoke to "L" there. I was honest and said I don't want to give any real details and said that I don't actually trust Newcastle NHS. I stated that I didn't want to be one of their patients. She said that was 'ok' and a triage form was done. "L" there was very helpful and told me I should come in pretty much straight away. I did. She was great and quite easy going about the anonymity thing. Reception seemed very smooth though make no mistake- it is well and truly a GUM clinic.

I quickly got taken to see a doctor and explained that rather than deal with the whole fuss in Newcastle NHS I buy my own pills abroad when I am away on work, but I had run out. All I needed was a prescription. I was pressurised into giving my full personal details (which I refused) and I was promptly told that the prescription would not be issued. I told him that It is likely to be the end of October 2 months away before I can get any. What a waste of time.

Surely I get to choose how far and to what extent people pry or try to help? Buying these pills is a decent proportion of my salary but it works for me and it suits my needs. Not only do I pay my taxes and NI I even buy my own medication at full 'retail price' and have done for almost 3 years. This one, simple request was refused. Diabolical and very dangerous.

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Response from The Newcastle upon Tyne Hospitals NHS Foundation Trust

Thank you for taking the time to post your review on Patient Opinion site.

We are sorry that you encountered difficulties when trying to obtain a supply of medication from the New Croft Centre last week. To ensure the safety of patients, we are unable to supply a prescription without patient details. In this situation, it would appear that our staff acted as we would have expected them to do by offering you an appointment to determine the existing diagnosis and treatment. This would ensure that any prescribing was done in a safe and appropriate manner but would require the patient’s details to be known.

If you would like us to look into your concerns in further detail in order to provide a response directly to you, please do not hesitate to contact our Patient Relations Team on 0191 223 1382.