"Paediatric A&E Visit"

About: Basildon University Hospital

We attended with our baby girl when we couldn't get an emergency appointment with the GP. She had a bad cold which appeared to be on her chest and we were concerned about how long it was taking to get better. The staff were very helpful and at no point made us feel like we were time wasting. We were seen my staff in A&E, Children's A&E and PAU, and all were very attentive and took our concerns seriously. My little girl was completely at ease with all of them because they were so good with her, and this made the whole experience much easier on all of us. We went in very frustrated with the lack of care offered by our GP Practice and left very reassured that our little girl was ok. Wouldn't hesitate to use this service again.

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Responses

Response from Basildon University Hospital

Thank you very much for your comments.

We were delighted to hear that you were pleased with the treatment your daughter received at Basildon Hopspital.

Your comments have been forwarded to the senior team responsible for A&E, Childrens A&E and PAU, who will ensure all staff are made aware of your kind words.

Thank you.

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