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A&E care

Story from nhs.uk

"A&E care"

About: Northwick Park Hospital

My sister (Mrs Kelly) has had a mild stroke in the pass and has been attending her GP having her Blood Pressure checked as it fluctuates a lot. On Saturday 5/09/15 her BP was extremely high and she had a headache so we contacted the out of hours doctor who made an appointment for her to be seen by a doctor in St Marks (Care UK) where she was seen very promptly and was referred to A&E again she was seen by a doctor within 10 minutes and she had an ECG and blood test then seen by an SHO who was extremely patient with my sister as they could see she was very anxious. The SHO dealt with her in such away that she felt calmed and reassured. I was very impressed with all the staff that we came in contact with in the A&E department the doctor was extremely accommodating and professional. To the A&E staff I would like to say thank you all so much and keep up the good work.

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Responses

Response from Northwick Park Hospital 8 years ago
Northwick Park Hospital

Submitted on 11/09/2015 at 15:04
Published on nhs.uk on 12/09/2015 at 02:30

Thank you very much for taking the time to make us aware of the service your sister received during her recent visit the A&E department at Northwick Park Hospital.

It is always pleasing to receive such positive feedback and will ensure that the management team for our A&E are made aware of your kind words.

In the meantine, I hope that your sister is feeling much better and is well on her way to a recovery

Kind regards

Patient Relations Team

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