"Appointment for test results cancelled, wait 4..."

About: The Royal London Hospital

I was recently referred to the Oral Surgery unit because of some suspicious looking patches in my mouth. The consultant requested 2 biopsies to make sure they were nothing serious.

The biopsies were completed without any issue and a follow appointment for the test results were booked in for 2 weeks later. Everything was fine up to this point.

I then received a letter informing me that my appointment had been cancelled and I had to call to reschedule.

On calling the Central Appointments Office, I was informed that the next available appointment is in January next year, 4 months later! I asked if I could see someone else but was told that I had to see the same consultant even for test results. Apparently, there are no other options other than to wait.

This is absolutely appalling situation, being expected to wait 4 months for test results which may be life-threatening. I told the man dealing with appointments that there was no point booking me in for that appointment as by that time, the situation will have either cleared or gotten a lot worse.

I am now left in the awful situation where I am unable to get my test results within a reasonable amount of time.

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Responses

Response from The Royal London Hospital

We are very sorry to read of your experience and apologise for any inconvenience and worry this may have caused you.

We would like to look into the reason behind your appointment being cancelled and also discuss booking you in for your test results appointment. To do this please contact our Patient, Advice and Liaison Service (PALS) on tel: 020 3594 2040 or by email: pals@bartshealth.nhs.uk

Kind regards

Barts Health NHS Trust

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