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compaints

Story from nhs.uk

"compaints"

About: Clifton Hospital

i visited the hospital 9th september for a mole that i am very worried about and still am they welcome from reception well there wasn't one no smiles no hello just nodded their heads then the best is yet to come same cold reception from the doctor made me feel like he was saying why are you here and wasting my time on this i went because it had all the symptoms to look out for, am disgusted that they can down play my fears then am sure they said see you in a couple of months no no no i am not waiting that long this is my life and even if it comes to nothing is that not what the doctors there for how dare they make me feel uncomfortable about my concerns i hope i can see another doctor

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Responses

Response from Eleanor Walsh, Head of Patient Experience, Blackpool Teaching Hospitals NHS Foundation Trust 8 years ago
Eleanor Walsh
Head of Patient Experience,
Blackpool Teaching Hospitals NHS Foundation Trust

Submitted on 23/09/2015 at 09:01
Published on Care Opinion at 10:21

picture of Eleanor Walsh

Dear Lorna

Thank you for taking the time to share your recent outpatient experience at Clifton Hospital.

I am sorry to read about your observation of how you were received for your recent appointment and the way that the Doctor responded to your concerns. This is not the standard we would expect, especially at a time when you needed support most.

The information that you have provided indicates that there are many areas where we could improve how we communicated with you and I have shared your comments with the team at Clifton so that they can improve and develop their service moving forward.

I am concerned that you still may have unresolved difficulties. If you believe this would be helpful I would be grateful if you could email a member of my team on patient.relations@bfwhospitals.nhs.uk so that we can get further details about what has happened and assist you in arriving at a satisfactory resolution.

Thank you once again for leaving feedback and taking the time to comment on your stay.

Yours faithfully

Andrew

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