"UPPP & Tonsilectomy operation"

About: Cumberland Infirmary

From my arrival and pre op check in I was looked after by several nurses and doctors who were very thorough and professional, although I was very nervous they were caring and helped me to get ready for my op. I was given details of what was going to happen in the op, and any questions I had were well answered. After the op I had a nurse with me full time until I got a bed allocated, I waited about 1 hour for an available ward to be available. The staff were very apologetic for this, but in my view it is the leaders in the hospital that are letting their staff and patients down with un availability of beds. The shuffling of patients during my stay was excessive, all re work for a very busy hospital. It does make me wonder why the same trust leaders seem to be scaling West Cumberland back and pushing more patients onto an already overcrowded hospital. Back to the aftercare I received, first class, good food, friendly staff who engage with patients. Very patient with everyone and incredibly hard working. I would take pride if they worked for me and think that they are the face of the NHS and who show this hospital in a very positive way.

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Responses

Response from Cumberland Infirmary

Thank you for taking the time to describe your experience at the Cumberland Infirmary, Carlisle. I am so pleased the staff were able to put you at your ease as I do appreciate it can be an anxious time coming into hospital for treatment.

I am sorry you had to wait for a bed following your operation but I can see how comforting it was for you to have a nurse with you during your wait.

I can appreciet when you're in hospital you have the opportunity to observe what's going on and I am delighted to hear you saw how well our nurses care for their patients.

I will pass your comments onto the nursing and medical staff

I do hope you are recovering well.

Helen

North Cumbria University Hospitals NHS Trust

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