About: Medway Maritime Hospital

The level of care has drastically dropped. There is misinformation, poor communication, notes seemingly vanish depending on who had them last. They dope you on pain relief to mask symptoms then send you home without treatment. Not one staff offered food or drink until lunch time. As soon as you put your point across you're a loud nuisance patient. If you ask for a second opinion they say sure, no one returns. A used sharps box was left on my bed whilst i was in my bed unattended. i have pictures. I was told i couldn't eat for 2 days only to then be told you can eat. I was told I was put on a waiting list only to find out I was not. I was given a diagnosis then point blank what diagnosis. I've been belittled, patronised and made to feel like a bad patient when notifying things that should be done properly.

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Response from Medway NHS Foundation Trust

Thank you for your feedback.

I am sorry that your experience has been less than expected.

If you would like to discuss the issues further then please contact the Patient Experience Team who can signpost you to the relevant people.

The Patient Experience Team - 01634 825004

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